Help Desk Menu |
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A fully implemented
help-desk application. Allows users to submit and track help tickets - and to
receive online and email updates. Support personnel can easily check and
respond to tickets by ticket #, client, type and priority. Generates reports by ticket
category, status, client, priority, and total duration. Color-coded and time
stamped history log makes it easy to track tickets from initiation to
final resolution. |
